Terms & Conditions
Please read these Terms carefully before using passionduetslounge.com or purchasing any product or service through this website.
Acceptance of Terms
By accessing or using passionduetslounge.com (the "Site"), placing an order, submitting a form, or otherwise interacting with this website, you agree to be legally bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, you must discontinue use of the Site immediately.
These Terms apply to all visitors, customers, referral participants, and any other person who accesses or uses the Site.
Use of Site
This Site is intended for use by adults aged 18 and older. You agree to use the Site only for lawful purposes and in a manner consistent with all applicable local, state, national, and international laws and regulations.
Prohibited Uses
- Using the Site to harass, abuse, or harm any person or entity.
- Submitting false, misleading, or fraudulent information through any form on the Site.
- Attempting to gain unauthorized access to any part of the Site or its underlying systems.
- Interfering with or disrupting the Site's operation or the servers and networks connected to it.
- Reproducing, distributing, or commercially exploiting any content from the Site without written permission.
We reserve the right to refuse service to anyone for any reason at any time.
Product Information
The primary product offered through this Site is the $150 Lovers Lounge Digital Bundle, which includes a personalized video keepsake and a digital portrait. This product is created and fulfilled by Heartfelt Studio Productions.
We make every effort to provide accurate descriptions of our bundles, pricing, and availability. However, product details, pricing, and availability are subject to change without notice. In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund.
Personalization
Because the Lovers Lounge Digital Bundle is a custom, personalized product, the final result depends on the information, photos, and preferences you provide. We are not responsible for quality issues resulting from inaccurate, incomplete, or low-quality materials submitted by the customer.
Orders & Payments
Submitting an order form or request for information on this Site does not by itself constitute a binding purchase agreement. All orders are subject to confirmation and acceptance by Card Networks Enterprises LLC and/or Heartfelt Studio Productions.
Order Confirmation
Upon receipt of your order request, we will contact you to confirm the details, pricing, timeline, and any available payment plan. A binding purchase is created only when both parties have confirmed the order and payment has been received or arranged.
Payment Terms
- Payment terms, including any installment options, will be clearly communicated before an order is finalized.
- All prices are listed in U.S. dollars (USD).
- We use third-party payment processors; by submitting payment, you agree to their applicable terms.
- Failure to complete agreed payment may result in order cancellation.
Digital Product Delivery
The Lovers Lounge Digital Bundle is delivered electronically. Upon completion of your personalized product, delivery instructions will be provided via email or through the contact method you supplied at checkout.
- Delivery timelines will be communicated at the time of order confirmation.
- Digital products are non-transferable and licensed for personal use only.
- You are responsible for maintaining access to the email or platform through which delivery is made.
- We are not liable for delivery failures resulting from incorrect contact information you have provided.
Returns & Refunds
Because the Lovers Lounge Digital Bundle is a custom, personalized digital product, all sales are generally considered final once production has commenced. We are committed to customer satisfaction and will address quality concerns in good faith.
Refund Eligibility
- Technical defects: If your digital product is technically defective or inaccessible, we will provide a replacement at no charge.
- Non-delivery: If the product is not delivered within the confirmed timeframe through no fault of your own, you are eligible for a full refund.
- Significant deviation: If the delivered product significantly deviates from what was agreed upon, contact us to request a revision or refund review.
Non-Refundable Situations
- Change of mind after production has begun.
- Dissatisfaction resulting from personalization choices you provided.
- Disputes filed without first contacting our support team within the allowable window.
To request a refund, contact us at 760-865-0707 within 14 days of your purchase date.
Referral Opportunity
The referral opportunity described on this Site is voluntary and commission-based. Participation does not create an employment, agency, or partnership relationship between you and Card Networks Enterprises LLC or Heartfelt Studio Productions.
Referral Terms
- Specific commission rates, eligibility criteria, and payment timelines are provided separately in writing prior to participation.
- Referral commissions are earned only upon qualifying purchases made by referred customers.
- We reserve the right to modify, suspend, or terminate the referral program at any time with reasonable notice.
- Misrepresentation of the product, program, or compensation to potential customers will result in immediate disqualification from the referral program.
Testimonials & Comments
Testimonials and comments voluntarily submitted to this Site may be reviewed, edited for clarity or privacy, and used in our marketing and on our website at our discretion. Submission of a testimonial is not guaranteed to result in publication.
By submitting a testimonial, you grant Card Networks Enterprises LLC and Heartfelt Studio Productions a non-exclusive, royalty-free, perpetual license to use, reproduce, and display your testimonial in connection with the promotion of the Lovers Lounge Digital Bundle.
All testimonials must be truthful and based on your genuine personal experience. We do not accept fabricated, misleading, or incentivized testimonials without clear disclosure. See our Testimonial Disclaimer for full details.
Intellectual Property
All content on this Site — including but not limited to text, images, graphics, logos, audio samples, video content, and branding — is owned by or licensed to Heartfelt Studio Productions and/or Card Networks Enterprises LLC.
- You may not copy, reproduce, distribute, republish, download, display, post, or transmit any content from this Site without our prior written permission.
- Access to music samples or video previews on this Site does not grant you any rights to download, copy, or reuse that content.
- Your personalized digital bundle is licensed for your personal, non-commercial use only and may not be resold or redistributed.
Limitation of Liability
To the fullest extent permitted by applicable law, Card Networks Enterprises LLC and Heartfelt Studio Productions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this Site, purchase of any product, or participation in the referral program.
In any event, our total aggregate liability to you shall not exceed the amount you paid for the product or service giving rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.
Affiliate Relationship Disclosure
In compliance with the Federal Trade Commission (FTC) guidelines under 16 CFR Part 255, we disclose the following material connection:
- Website Operator: Card Networks Enterprises LLC
- Product Creator & Fulfillment: Heartfelt Studio Productions
- Relationship: Card Networks Enterprises LLC is a for-profit affiliate of Heartfelt Studio Productions and receives compensation for qualifying purchases made through this Site.
- Effect on Price: This affiliate relationship does not increase the price you pay for the Lovers Lounge Digital Bundle.
Changes to These Terms
We reserve the right to update or modify these Terms at any time. When we make changes, the updated version will be posted on this page. Your continued use of the Site after any such changes constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically to stay informed of any updates.
Last reviewed:
Contact
For questions, concerns, or requests related to these Terms & Conditions, please contact us:
- Phone: 760-865-0707
- Website: passionduetslounge.com/contact
- Operator: Card Networks Enterprises LLC
- Parent Brand / Product Creator: Heartfelt Studio Productions