Refund Policy

Our commitment to your satisfaction and the conditions under which refunds, replacements, and resolutions are available for the Lovers Lounge Digital Bundle.

Passion Duets · Lovers Lounge is operated by Card Networks Enterprises LLC, an affiliate of Heartfelt Studio Productions — creator of the $150 Lovers Lounge Digital Bundle. For-profit commercial service. · Phone: 760-865-0707

Overview

At Passion Duets · Lovers Lounge, customer satisfaction matters deeply to us. The Lovers Lounge Digital Bundle is a custom, personalized digital product created specifically for each customer by Heartfelt Studio Productions. Because of the personalized and digital nature of this product, our refund policy differs from standard physical product return policies.

Please read this policy carefully before placing your order. By completing a purchase, you acknowledge that you have read and agree to this Refund Policy.

Digital Product Policy

The Lovers Lounge Digital Bundle — which includes a personalized video keepsake and a digital portrait — is:

Custom-made specifically for you based on the personalization information you provide.
Digitally delivered — there is no physical product to return.
Non-transferable and licensed for your personal use only.
Immediately consumed upon delivery, as digital content cannot be "un-viewed."

Because production begins shortly after order confirmation, and because the product is uniquely personalized for you, all sales are generally final once production has commenced. However, we will always work with you in good faith to resolve legitimate quality issues.

Situations Eligible for Refund or Replacement

You may be eligible for a full refund, partial refund, or free replacement in the following situations:

1. Technical Defects

If your digital product is technically defective — for example, the video file is corrupted, unplayable, or otherwise inaccessible through no fault of your own — we will provide a corrected replacement at no charge. If a replacement cannot be produced, a full refund will be issued.

2. Non-Delivery

If your digital bundle is not delivered within the confirmed production and delivery timeframe, and the delay is not caused by incorrect contact information you provided, you are eligible for a full refund upon request.

3. Significant Deviation from Order

If the delivered product significantly deviates from what was described and agreed upon at the time of your order — in a way that is clearly not attributable to the personalization details you provided — contact us to request a revision or refund review. We will evaluate each case individually and respond within 3 business days.

Our Commitment: We genuinely want you to love your Lovers Lounge Digital Bundle. If something isn't right, please contact us first — most issues can be resolved quickly without a formal refund process.

Non-Refundable Situations

Refunds will generally not be issued in the following situations:

Change of mind after production has begun or the product has been delivered.
Dissatisfaction with personalization outcomes that result from inaccurate, incomplete, or low-quality information, photos, or instructions you provided.
Failure to download or access the delivered product within a reasonable time due to your own technical issues or inaction.
Disputes or chargebacks filed without first contacting our support team and allowing us the opportunity to resolve the issue.
Promotional or discounted orders where specific refund restrictions were communicated at the time of purchase.

How to Request a Refund

To request a refund or resolution, please follow these steps:

Reach out within 14 days of your purchase date or delivery date, whichever is later.

Provide Your Order Details

Include your name, order confirmation, purchase date, and a clear description of the issue.

We Review & Respond

We will review your request and respond within 3 business days with a resolution or next steps.

Resolution Issued

If approved, refunds are returned to your original payment method within 5–7 business days.

Contact: Call or text 760-865-0707 or visit passionduetslounge.com/contact

Refund Timelines

Request window: Within 14 days of purchase or delivery.
Review period: We respond within 3 business days of receiving your request.
Refund processing: Approved refunds are issued within 5–7 business days to your original payment method.
Bank processing: Additional time may be required by your bank or card issuer to post the credit to your account.

Chargebacks & Disputes

We strongly encourage customers to contact us directly before initiating a chargeback or payment dispute with their bank or card issuer. Filing a chargeback without first giving us the opportunity to resolve the issue may:

Delay resolution and extend the time before you receive any refund.
Result in additional fees charged by payment processors.
Affect your ability to make future purchases through our platform.

We are committed to resolving all legitimate concerns promptly and fairly. Please contact us first at 760-865-0707.

Contact

For all refund requests, questions, or concerns regarding this policy:

Phone / Text: 760-865-0707
Contact Page: passionduetslounge.com/contact
Operator: Card Networks Enterprises LLC
Product Fulfillment: Heartfelt Studio Productions

Note: This Refund Policy is provided for informational and compliance purposes. It does not constitute legal advice. For legal questions, consult a qualified attorney.